Frequently Asked Questions

Your Ventamin subscription delivers your wellness products automatically on a schedule you choose. When you subscribe, you'll receive recurring shipments based on your selected frequency (e.g., every 30 days, or 60 days). You'll be charged automatically before each shipment, and your subscription continues until you choose to pause or cancel it. This ensures you never run out of your favorite Ventamin products!

Managing your subscription is easy through your personalized customer portal:

1. You can easily manage your Ventamin subscription by logging into the Ventamin Subscription Portal using the email address associated with your order. 
2. From your portal, you can:

• View upcoming orders and order history
• Change your delivery frequency
• Add, remove, or swap products
• Update shipping address
• Modify payment methods
• Apply discount codes
• Skip or reschedule deliveries

Yes, absolutely! Life happens, and we understand:

To Pause: Pause your subscription for a set period (e.g., 30, 60, or 90 days). Your subscription will automatically resume after the pause period.

To Skip: Skip your next scheduled delivery without affecting future orders. You can skip individual orders or even select specific products to skip if you have multiple items in your subscription.

Both options are available in your customer portal under your subscription details.

To change how often you receive your Ventamin products:

1. Log in to your customer portal
2. Go to your subscription details
3. Click "Edit billing/delivery schedule"
4. Select your preferred frequency from the available options
5. Save your changes

Your new frequency will apply to all future orders. Any applicable subscription discounts will automatically adjust based on your new frequency.

You have full flexibility to customize your subscription:

To change quantity:

1. Access your customer portal
2. Find the product in your subscription
3. Adjust the quantity up or down
4. Save changes

To add products: Browse available products and add them to your next delivery or ongoing subscription.

To remove products: Click on the product you want to remove and select "Remove from subscription" (note: you must keep at least one product in your subscription).

To swap products: Exchange one product for another while maintaining your subscription benefits.

We'll be sad to see you go! You can cancel anytime through your customer portal:

1. Log in to your customer portal
2. Select the subscription you want to cancel
3. Click "Cancel" and follow the prompts
4. You'll have the option to provide feedback about your cancellation

Note: There are no cancellation fees, however it is recommended for you to “Pause your subscription” in order to keep your discount level. You can reactivate your subscription later if you change your mind.

You'll be charged automatically before each shipment according to your delivery schedule:

• First order: Charged immediately when you subscribe
• Recurring orders: Charged 2-3 days before your scheduled delivery date
• You'll receive an email notification before each charge

You can view all upcoming charge dates in your customer portal under "Future Orders."

To update your payment method:

1. Log in to your customer portal
2. Go to the "Payment Details" section
3. Click "Update" to modify your existing card details and billing address, OR
4. Click "Change" to switch to a different saved payment method or add a new card
5. Save your changes

Security note: All payment information is securely processed through Ventamin.com’s encrypted payment system.

If a payment fails, here's what happens:

1. We'll automatically retry the payment within 24-48 hours
2. You'll receive an email notification about the failed payment
3. We'll make multiple retry attempts over several days
4. You can update your payment method anytime in your customer portal to resolve the issue

To avoid interruption:

• Ensure your card has sufficient funds
• Check that your card hasn't expired
• Update your payment method before your next billing date if you know there's an issue

After all retry attempts, if payment still fails, your subscription may be automatically paused. You can reactivate it by updating your payment information.

Yes! Your complete billing history is available in your customer portal:

1. Log in to your portal
2. Navigate to "Order History" or "Past Orders"
3. View all completed orders with dates, amounts, and order details
4. Click on individual orders to see itemized receipts

You'll also receive email confirmations for every successful charge.

Subscription orders:

• Shipped according to your selected delivery frequency
• Standard processing time: 2-3 business days
• Shipping time varies by location (typically 3-7 business days)

You'll receive your first shipment within 5-10 business days after subscribing. Future orders ship automatically based on your chosen schedule.

Tracking is easy:

1. You'll receive a shipping confirmation email with your tracking number once your order ships
2. Log in to your customer portal to view tracking information for all orders
3. Click the tracking link to see real-time delivery updates from the carrier

Your tracking information updates within 24 hours of shipment.

We're here to help! If your package arrives damaged or doesn't arrive at all:

For damaged packages:

1. Take photos of the damaged items and packaging
2. Contact our customer service team immediately
3. We'll arrange for a replacement shipment at no cost

For lost packages:

1. Check the tracking information first
2. If the package shows delivered but you didn't receive it, check with neighbors or building management
3. Contact us within 48 hours of the expected delivery date
4. We'll work with the carrier to locate your package or send a replacement

Email us at hello@ventamin.com with your order number.

To update your shipping address:

1. Log in to your customer portal
2. Go to "Shipping Address" section
3. Click "Edit" or "Update"
4. Enter your new address
5. Save changes

Important: Update your address before your next order is processed to ensure delivery to the correct location. If an order has already been shipped, we cannot reroute it.

We prioritize high-quality, sustainable sourcing. Our ingredients are ethically obtained and produced in facilities that adhere to strict quality control standards.

We list all ingredients and potential allergens on our product labels. However, our facilities may process products containing common allergens, so we advise checking the labels carefully.

Our products are vegan and gluten-free. 

Yes, LIGHT UP is Halal-certified.

Our products are generally well-tolerated. However, as with any supplement, there may be individual sensitivities. We recommend consulting with a healthcare professional if you have concerns.

We advise consulting with a healthcare professional before using our products during pregnancy or breastfeeding.

We recommend storing all Ventamin products in a cool dry place, away from direct sunlight and moisture.

Ventamin product undergoes rigorous testing for quality and purity to guarantee the products we sell are certified, 100% safe for human consumption. They are tested for microbiology, stability, nutrition profile, toxins and heavy metals such as mercury, lead and arsenic.

Manufacturing processes of Ventamin products are certified by:

The color and taste of the product may have very minor variations from batch to batch due to the natural variations in the ingredients used in the formulation. However, these variations do not affect the overall product quality.

For international shipments, applicable shipping fee, taxes, customs or import duties are applied during the checkout process according to your shipping destination.

This proactive approach helps us cover these costs upfront, aiming to reduce delays when goods arrive in the destination country. This method is standard in international e-commerce to ensure transparency and convenience. 

If you have any questions, please reach out to our customer service at hello@ventamin.com

Estimated Delivery Times

• Malaysia/Singapore: 3-5 days
• International: 5-14 days

We strive to prepare and despatch your orders as quickly as possible. Orders are packed and shipped from Monday to Friday, excluding weekends and public holidays.

Please note that delivery times can still be affected by the customs process in your country. Factors such as the volume of incoming shipments, security concerns, and regulatory inconsistencies might cause unexpected delays.

We utilize third-party courier services for deliveries. While we hope for timely arrivals, unforeseen delays may occur beyond our control. We will take the necessary actions to ensure prompt delivery.

Should your order be delayed, we appreciate your patience and encourage you to contact hello@ventamin.com with any queries.

Ensure your shipping address is accurate. Once your order is shipped, you will receive an email and/or SMS from our courier partner with a tracking link for your parcel. If the tracking link does not work, please contact us at hello@ventamin.com for your tracking number.

Rest assured that we are committed to ensuring a smooth shipping and delivery process for all our customers. If you have any questions or need further assistance, you can reach out to our support team.

We typically use selected couriers based on reliability and efficiency. If you have specific courier preferences, please contact our customer service to discuss possible options.

In the unfortunate event of a product stock shortage, we will do our best to deliver your order within 7 working days. If the delay is significant, we will inform you through email and social media announcements. Should the delay exceed 7 working days, you have the option to request a cancellation of your order by contacting us at hello@ventamin.com and you will be refunded accordingly.

Similarly, if a free gift is out of stock, we may ship your order as partial without the gift. However, please note that gifts will be provided while stocks last, and announcements regarding such matters will be made on our social media accounts.

At Ventamin, your satisfaction is our priority. We stand behind the quality of our products with a robust 90-day guarantee. Please refer to our Refund policy for detailed information.

To initiate a return or exchange, please contact our customer service team. Email us at hello@ventamin.com with your order details (Order number, Name, Contact number, Email address) and explain the reason for the refund.

Once we receive and process your return, the refund amount will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on the bank that your payment was processed through. It typically takes 15 business days to process.

If you receive a damaged or incorrect item, please contact our customer service immediately with photographic evidence, and we will assist you with a replacement or refund.

Your safety is our priority. If you experience an adverse reaction, please stop using the product and contact our customer service for assistance with a return or exchange.

You can contact our customer service via email at hello@ventamin.com, Whatsapp, or through our social media accounts. Our team is ready to assist you with any queries.

Our customer service is available on weekdays between 8 a.m. – 5 p.m. (GMT +8). We strive to respond to all inquiries promptly.

Detailed information about our products, including ingredients, benefits, and usage instructions, can be found on individual product pages on our website.

We value your feedback. You can leave product reviews on our website or contact our customer service team directly with your comments.

Yes, we have a newsletter and a blog where we share the latest health and wellness tips, product news, and exclusive offers. You can subscribe to this on our website.
Subscribe Here.

For business-related inquiries, please email us at welove@ventamin.com. Our team will respond to your query as soon as possible.

We accept various payment methods, including credit/debit cards, relevant e-wallets, and other online payment platforms. Please see our payment options at checkout.

We accept most international currencies.

• Go to the currency drop down selection bar (Desktop version - Top of page; Mobile version - Bottom of page)
• Select your preferred currency

Yes, your privacy and security are our top priorities. Your payment information is protected.

Apart from our website, our products are available at select online marketplaces. Please check with our customer service for more information.

All applicable fees, including taxes, customs or import duties, will be clearly outlined during the checkout process. There are no hidden fees.

You can apply a promo code at checkout in the designated field. The discount will be automatically applied to your total order amount. If your discount code isn't working, it may be expired or not applicable to the items in your cart. Please note that only one discount is applicable per transaction. If you are already eligible for an ongoing promotion or discount, you cannot use an additional discount code for the same purchase. However, don't worry; you can use your discount code on your next purchase. If you have any other inquiries, please feel free to contact us for assistance.

If you experience any issues during payment, please contact our customer service for immediate assistance. We are here to ensure a smooth checkout experience.

You can update your account information by logging into your account on our website and navigating to the account settings section.

Stay updated on our latest promotions and product launches by subscribing to our newsletter and following us on social media.

You can unsubscribe at any time by clicking the unsubscribe link at the bottom of our emails or by updating your preferences in your account settings.

We value collaborations with healthcare professionals and influencers. If you are interested in partnering with us, please contact us here through our partnership inquiry form on our website.