Shipping policy

Free Worldwide Shipping

At Ventamin™, we are pleased to offer free shipping for all order over USD200.

Estimated Delivery Times

  • Malaysia/Singapore/United States: 3-7 days

Taxes, Customs or Import Duties

For international shipments, applicable taxes, customs or import duties are applied during the checkout process according to your shipping destination.

This proactive approach helps us cover these costs upfront, aiming to reduce delays when goods arrive in the destination country. While this method is standard in international e-commerce to ensure transparency and convenience, please note that delivery times can still be affected by the customs process in your country. Factors such as the volume of incoming shipments, security concerns, and regulatory inconsistencies might cause unexpected delays.

Tracking Your Order

  • Tracking Availability: Tracking may vary depending on the carrier.
  • Tracking via Website: You can track your order through the "Track your order" link on our website or by clicking 'View your order' in the email once the tracking information is updated by the courier provider.
  • Assistance with Tracking: If you are unable to track your order via our website, please email your tracking number to hello@ventamin.com. Our customer support team will assist you promptly.

Additional Information

  • Order Processing: Please allow 1-2 business days for order fulfilment. Orders placed over the weekend or on holidays will be processed the next business day.
  • Business Days: Delivery time is counted in business days (Monday - Friday), excluding weekends and public holidays.
  • Shipping Address: We only support one shipping address per order. If you would like to combine 2 different orders into 1 shipment, please email us at hello@ventamin.com

Terms and Privacy

By placing an order, you confirm that you have read and agree to our Terms of Service and Privacy Policy. Some of your information may be shared with our shipping carriers to facilitate your order. For more details on how we manage your personal information, please refer to our Privacy Policy.

Thank you for choosing Ventamin™. We are committed to providing you with an excellent shopping experience.