Manage Your Ventamin Subscription

Your subscription, your control. Access your Customer Portal to manage your orders, products, payment details and subscription settings — anytime.

ACCESS MY CUSTOMER PORTAL →

Already have a Ventamin subscription? Access your portal to manage it anytime.

1. Check Your Subscription

Once you're inside your Customer Portal, you'll see your active subscription, next order date and current status.

Active Subscriptions screen with the subscription status, next order date and View details button highlighted YOUR ACTIVE SUBSCRIPTION CHECK YOUR STATUS NEXT ORDER DATE TAP "VIEW DETAILS" TO MANAGE

2. Tap "View Details"

This is where you can manage your subscription, orders, products and account details.

3. Next Order

Next order card with the next order date highlighted

Your next order is scheduled for this date.

ORDER NOW

Order now button highlighted
Order now confirmation pop-up with Confirm and Close highlighted

Tap "Order now" if you want to receive your next order sooner. A confirmation pop-up will appear showing that an order has already been placed within the last 24 hours. Choose "Confirm" to proceed or "Close" if you do not want to continue.

SKIP ORDER

Skip order button highlighted
Surprise someone instead of skipping pop-up with Skip order and Gift upcoming order highlighted

Tap "Skip order" if you do not want your upcoming order. You can either skip the order or choose to gift it to someone instead.

RE-SCHEDULE

Re-schedule button highlighted
Reschedule order calendar with the date grid and Confirm button highlighted

Tap "Re-schedule" to choose a new delivery date from the calendar. Select your preferred date, then tap "Confirm" to save the change.

DELAY

Delay button highlighted
Delay subscription options with 7, 15 and 30 days, the new order date and Confirm button highlighted

Tap "Delay" to postpone your next order by 7, 15 or 30 days. The portal will show your new next-order date. Select your preferred delay and tap "Confirm" to save it.

← Back to options

4. Add Products

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See more products to add another product to your subscription.

SELECT A PRODUCT

Select product list with the Select button highlighted

Choose the product you want to add to your subscription, then tap "Select".

ADD THE PRODUCT

Add product screen with Add subscription, Save 20% highlighted

Review the product details and options, then tap "Add subscription" to add it to your subscription.

← Back to options

5. Subscription Details

Subscription details screen with View scheduled orders, View past orders and Edit highlighted
  • View Scheduled Orders : Tap here to see your upcoming scheduled deliveries.
  • View Past Orders : Tap here to view your previous orders and order history.
  • Edit : Tap Edit to change your box option, quantity, or swap your product.

VIEW SCHEDULED ORDERS

Order schedule pop-up with the scheduled delivery date and Skip highlighted
  • Scheduled Delivery : View your upcoming delivery dates and manage individual orders.
  • Skip : Need to skip a delivery? Tap Skip on the order you want to skip.

VIEW PAST ORDERS

Order history pop-up with an order, its date and payment status, and Show details highlighted
  • Order Details : View your previous orders, order dates, products, and payment status.
  • Show Details : Tap Show details to view more information about the order.
← Back to options

EDIT PRODUCT

Edit product pop-up with Box, Quantity, Update and Swap highlighted
  • Box : Choose your preferred box option.
  • Quantity : Adjust the quantity of products in your subscription.
  • Update : Tap Update to save your changes.
  • Swap : Want a different product? Tap Swap to change your product.
← Back to options

ORDER NOTES

Order notes card with the Edit button highlighted

Add or update a note for your subscription order.

Edit order notes pop-up with the note field and Confirm highlighted
  • Order Note : Enter your note here.
  • Confirm : Tap Confirm to save your note.

SUBSCRIPTION PLAN

Subscription plan card with the Edit button highlighted

Tap Edit to change how often your subscription is delivered.

Edit plan pop-up with the delivery frequency options and Confirm highlighted
  • Delivery Frequency : Choose your preferred delivery frequency.
  • Confirm : Tap Confirm to save your new subscription plan.

SHIPPING ADDRESS

Shipping address card with the Edit button highlighted

Tap Edit to update the address used for your subscription deliveries.

Edit shipping address pop-up with the address fields and Confirm highlighted
  • Address Details : Update your delivery details, then tap Confirm to save.
  • Confirm : Tap Confirm to save your updated shipping address.

PAYMENT DETAILS

Payment details card with Update and Manage highlighted as two separate actions

Update Payment Details

Tap Update to update your current payment card details.

Update card details pop-up with the card details, billing address and Update card button highlighted

Update your card or billing details, then tap Update card.

Manage Payment Methods

Tap Manage to view, update or manage your saved payment methods.

Manage payment methods pop-up with the primary card, backup card, Set as primary, Remove backup and Add new card highlighted

Manage your saved cards, set a backup card, change your primary payment method, or add a new card.

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PAUSE SUBSCRIPTION

Pause subscription button highlighted

Tap "Pause subscription" if you need to take a break from your subscription.

Pause subscription pop-up with the pause duration options and Confirm highlighted
  • Select Pause Duration : Choose how long you want to pause your subscription.
  • Confirm : Tap Confirm to pause your subscription.
← Back to options

CANCEL SUBSCRIPTION

Cancel subscription link highlighted

Tap "Cancel subscription" if you want to end your subscription.

Before You Go

Before You Go pop-up with Continue My Journey and Review My Options highlighted
  • Continue My Journey : Choose Continue My Journey if you decide to keep your subscription.
  • Review My Options : Tap Review My Options to continue to the cancellation options.

Select a Reason

Cancel subscription reason pop-up with the reason list, Proceed to cancel and Keep subscription highlighted
  • Select a Reason : Select the reason that best describes why you want to cancel.
  • Proceed to Cancel : After selecting a reason, tap Proceed to cancel.
  • Keep Subscription : Tap Keep subscription if you decide not to cancel.
← Back to options

Your Subscription. Your Control.

Manage your Ventamin subscription anytime from your Customer Portal.

ACCESS MY CUSTOMER PORTAL →